Scope of this policy
This Privacy Policy applies to information collected through the KoraHub website, product experience, customer communications, and any related demos, trials, or support interactions. It does not cover third-party services that you access through links or integrations that are governed by their own privacy notices.
Information we collect
- Contact and account details, such as your name, email address, company name, billing contact, and login credentials.
- Workspace content you choose to upload or create, including notes, documents, market research, CRM records, and prompts submitted to platform features.
- Usage and device information, such as pages visited, features used, browser type, IP address, approximate region, and diagnostic logs.
- Cookie and similar technology data used to remember preferences, protect sessions, understand traffic, and improve performance.
How we use information
- Provide, maintain, secure, and improve the KoraHub product and related services.
- Authenticate users, personalize the experience, and support collaboration inside your workspace.
- Process transactions, administer subscriptions, and send service-related notices.
- Respond to questions, troubleshoot issues, and communicate product updates or relevant announcements.
- Detect abuse, enforce our terms, comply with legal obligations, and protect KoraHub, our customers, and the public.
Data sharing
- Service providers that help us host the product, process payments, analyze performance, deliver support, or secure our systems.
- Integration partners or subprocessors when you choose to connect third-party tools or trigger related workflows.
- Authorities, regulators, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, or the integrity of the service.
- A successor entity as part of a merger, acquisition, financing, or sale of all or part of our business.
Data retention
We keep personal information for as long as needed to provide the service, maintain records, resolve disputes, enforce agreements, and satisfy legal, accounting, or security obligations. Retention periods may vary depending on the type of data, the sensitivity of the information, and whether an account is active or has been closed.
AI and customer data
KoraHub may process prompts, uploaded materials, and workspace content to power search, summarization, analysis, and workflow features. As stated in our product materials, we do not use customer workspace data to train public foundation models. Where third-party model or infrastructure providers help us deliver the product, they act under contractual restrictions and only as needed to provide the requested service.
Security measures
We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. No system is completely secure, so we encourage customers to use strong passwords, protect account credentials, and notify us promptly if they suspect unauthorized activity.
Your choices and rights
- You can request access, correction, deletion, or export of personal information we hold about you, subject to applicable law and operational requirements.
- You can opt out of non-essential marketing communications by using the unsubscribe link in those messages.
- Most browsers allow you to control cookies through settings, though disabling some cookies may affect product functionality.
- Workspace admins may manage user access, integrations, and certain data-handling settings on behalf of their organizations.
International transfers and children's privacy
KoraHub may process information in countries other than the one where you live. When we do, we use appropriate safeguards required by applicable law. Our services are designed for businesses and professionals and are not directed to children under 13. If you believe a child has provided personal information to us, contact us so we can review and address the issue.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our product, legal requirements, or operational practices. When we make material changes, we will update the date above and take any additional steps required by law.
Contact us
If you have questions about this Privacy Policy or would like to submit a privacy request, email [email protected].